Self-service kiosk technology has been on the rise for years, across fast food restaurants, in cinemas and entertainment venues, in banks and across retail stores. A MarketsandMarkets report claims that the global interactive kiosk market could be worth $30.53 billion by 2023, up from $20.37 billion in 2016. It’s a huge growth opportunity for OEMs in the coming years — even more so in times like these when faced with a global pandemic; face-to-face transactions are far less popular, and the way we all make purchases is likely to have changed, forever.
It has been widely reported that many consumers have altered the way they shop due to the worldwide COVID-19 pandemic, with more than two-thirds of consumers now using self-checkout, touchless self-checkout or frictionless micro-markets to pay for groceries. So while many businesses are suffering financially during the coronavirus outbreak, the self-service kiosk industry is experiencing a surge in demand. Applications are widespread: from supporting those with personal protective equipment supplies to keep coronavirus at bay, to assisting customers who simply prefer to make purchases or pay their bills without any form of human contact.
Kiosks for protection
One example of the introduction of self-service kiosks in response to coronavirus can be found in Warsaw and Krakow in Poland. New vending machines have sprung up to enable people to buy personal protective equipment, such as face masks, gloves and sanitizers so they can comply with a new law requiring them to cover their nose and mouth in public places. Hundreds more of these machines could be installed in the coming weeks. Vending machines in Hong Kong are also providing free masks across 18 districts, according to a dazeddigital.com report.
Touchless kiosks
We’re all now far more aware of the bacteria or viruses that may be present on anything we touch, particularly when we are making purchases (87% of shoppers say they would prefer to use touchless or robust self-checkout options). Even before coronavirus, when we carried out banking activities using a kiosk, or when we checked our bags in at the airport, many of us were all too conscious of how many people had touched the device before us. This is why touchless kiosks are seeing an increase in popularity and providing a new revenue stream for OEMs. Touchless is also of great relevance in healthcare where touching any medical equipment must be kept to an absolute minimum.
Keeping it clean
Any type of device in use in the workplace will now need to be kept cleaner than ever before. The way we perceive shared workplace devices or technologies used by the public en masse has shifted and we must all provide reassurances to users that devices are regularly disinfected and kept as clean as possible.
Seize new opportunities
In any time of financial crisis, there will be businesses that cannot survive, yet for some, a crisis brings about new opportunities. The coronavirus is having an undisputed and devastating economic effect across the globe. However, for OEMs building kiosks there may be a ray of light; through providing communities and companies with kiosk facilities to allow people to make purchases without any human contact or transmission risk.
Outside of retail, there are opportunities for OEMs to create touchless kiosk technologies for healthcare, helping to keep environments sterile. The same goes for airport bag check-in facilities. There’s now really no need to touch the technology if it’s not necessary.
OEMs must seize the opportunities presented and meet this new and heightened demand for kiosks, which is surely here to stay. Step forward OEMs, we’re on the cusp of a brand new self-service surge.